Table of Contents

Online Glossary

Services > Messages

• Page Review: Secure Mailbox
• How do I know if I have a message in my mailbox?
• Is the content of my message and any attachments sent securely?
• Can I see the messages I have sent?
• How long are messages kept in my mailbox?

Page Review: Secure Mailbox

You can send secure messages to and receive secure messages from our financial institution via the online banking system. In fact, it is one of the most secure ways you can communicate with us. From this page, you can:

• Create a New Message
1. Select the ‘New’ button on the menu bar. A pop-up box will appear. NOTE: Please make sure pop-ups are allowed from our site to use this feature.
2. Select a ‘To’ topic from the drop-down box to route the message to the most appropriate place.
3. Enter a ‘Subject’ that summarizes your message.
4. In some cases, you may be able to attach certain file types to your message to send to us. Just click on the ‘Browse…’ button and select the file you wish to send.
5. Complete the content of your message and click ‘Send’. The transport of your message is SSL encrypted and is never sent through public, unsecured communication channels.

                        Sample secure message

• Read selected messages
1. Single-click on the message you want to read and click the magnifying glass icon from the menu bar; or, double-click on the message.
2. The message will be displayed in a separate window from which you are able to reply, delete, or set to never expire.

• Reply to a message
1. Single-click on the message to which you want to reply and select the ‘Reply’ button on the menu bar; or, double-click on the message.
2. The message will be displayed in a separate window from which you are able to reply to the message.

• Set a message to never expire
1. Single-click on the message you want to keep and click on the lock icon; or, double-click on the message.

2. You will be asked to confirm your action. The ‘Expires On’ column in your mailbox will be empty, and your message will be kept until you delete it.

• Delete a message
1. Single-click on the message you wish to delete and click the ‘X’ icon on the menu bar; or, double-click on the message.
2. You will be asked to confirm the deletion. If you click ‘OK’, the message will be permanently deleted.
3. You may select multiple messages at once by holding down the ‘Ctrl’ key and clicking desired messages. When multiple messages are highlighted, you can then click on the ‘X’ button to delete multiple messages.

• Sorting and Grouping your Messages

 For your convenience, you can easily group your received messages by ‘None’ (messages are not grouped and are sorted by Date Received) by ‘Sender’, by ‘Subject’, or by ‘Date Received’. By default, your messages are not grouped. You can also click on any column in the mailbox to sort the messages in ascending or descending order.

Message Grouping Options

Frequently Asked Questions: Messages

Q: How do I know if I have a message in my mailbox?
A: You can logon and navigate to your message mailbox, or there is a convenient link on the Accounts>Overview page to let you know when you have a new message.

Q: Is the content of my message and any attachments sent securely?
A: Yes, the transport of your message is SSL encrypted and is never sent through public, unsecured communication channels like e-mail communication.

Q: Can I see the messages I have sent?
A: No, to simplify your mailbox we only show the messages you have received.

Q: How long are messages kept in my mailbox?
A: Each message is kept for a specified number of days, unless you choose to set a selected message to never expire. Otherwise, all messages will be saved until the date displayed in the ‘Expires on’ column in the mailbox.