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There is a right and wrong way to sign off of your online session. Please
review this page to learn more about voluntarily and involuntarily signing
off.>
You can voluntarily end your online session at any time by selecting Sign Off
from the online menu selection, or through completely closing your browser by
clicking on the close window icon  in
the top right corner of your browser window. This will terminate your session
and send you to our designated sign off page.
- NOTE: To maximize the security of your online information,
you are strongly encouraged to always use the sign off menu or close
your browser to end your session.
If you instead navigate from online banking to another site in the same
browser or on another browser tab, your authentication credentials are
still stored within the browser, making it possible for others using the
computer to possibly access data from your previous online banking
session.
For the security of your online banking information, our system will sign you
off after a defined period of inactivity. This user session time out is
designed to prevent unauthorized access to your online banking session if you
inadvertently walk away from your computer while in the middle of an online
banking session.
If you are a commercial user completing certain types of potentially
time-consuming transactions (i.e. batch payments, collections, or payroll),
our system will give you the opportunity to reestablish your session, and
preserve your work, by entering your password if you time out. IMPORTANT: If
you incorrectly enter your password just one time on a session time out, your
submitted transaction will be discarded and will need to be recreated. Please
take care to correctly enter your password when prompted after a session time
out.
Once you successfully enter your password, you will be taken to the Transaction Preview page,
where you can preview and take action on the payment.
For your security, after a longer period of time than the user session time
out described above, your server session will terminate and you will not be
able to restore your session, regardless of the activity your are performing.
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A: To maximize the security of your online information, you are strongly
encouraged to always use the sign off menu selection or close your browser to
end your session.
A: Inactivity is defined as not having submitted any request to the server
within the user session timeout period. If you have submitted a request that
resulted in the rendering or refreshing of a page, or you have submitted a
transaction, your user session timeout period is automatically restarted.
Simply typing information like dollar amounts into a form is not defined as
system activity.
A: If you incorrectly enter your password just one time on a session time
out, your submitted transaction will be discarded and will need to be
recreated. Please take care to correctly enter your password when prompted
after a session time out.
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