Table of Contents

Online Glossary

Commercial > Recipients

• Page Review: Manage Recipients
• Do I have to enter a recipient to use the system?
• Can I upload a list of recipients and/or payments into the system?
• What if I want the recipient to be sent an email notification on some payments, but not others?
• What is a payment template?

Page Review: Manage Recipients

The Manage Recipients page allows you to add new recipients and edit or delete existing ones. Once you have entered a recipient, you can also add one or more payment templates for later use (See help with Managing Payment Templates). Recipients and saved templates are used when initiating Payroll, ACH Payments, ACH Receipts and Wire Transfers from the respective commercial payment menus in online banking.

Adding a Recipient
To save a recipient and add a payment template for the recipient, follow these steps:

1. From the Commercial>Recipients menu, select “Add a Recipient” from the toolbar.
2. Fill in the required information for the recipient, including: Name, Display Name, Street 1, Street 2, City, State, Postal Code and Email address, and indicate if this recipient is an individual or company. This information will be shared for every payment created for this recipient. If your recipient is international, check the “International Recipient” checkbox to enter an international address.
   
   The ‘Send Email Notifications’ checkbox can be checked to, by default, send an automated email to the recipient for every payment made to them. This default value may be overridden when initiating the payment.
   
   NOTE: If you do not make a selection for EVERY account, you will get an error message stating “You have not made a selection for one or more of your accounts. You must select a statement delivery preference for each account.”
3. Saving a Payment Template: When you add a new recipient, there will not yet be any payments listed under the "Manage Payments” section of the page. If you would like to add a payment to the recipient, choose “Add a new payment” from the drop down list and click the “Submit” button. Otherwise, you can choose to ‘Submit Recipient’ and add payment templates to the recipient at a later time.
4. When you choose to ‘Add a new payment’ you are directed to the “Add New Payment” page. This page will allow you to create and save a payment template that can be used when initiating a transaction for this recipient. See Manage Payment Templates for help in creating and maintaining payment templates for a recipient.
5. Once the payment data is added, click “Submit” to add the payment template to the recipient. You will be returned to the page showing the recipients information. The new payment will now appear in the list under the “Manage Payments” heading. You can repeat the process starting at step 3 to add more new payment templates.
6. Once your payment templates have been added and you are returned to the recipient’s page, click ‘Submit Recipient’ to add the new recipient to the system. The recipient and templates can now be used to initiate transactions in online banking.

Editing a Recipient
To edit a recipient or payment templates for a recipient, select the recipient and click the ‘Edit Recipient’ icon from the toolbar. Or,  double-click on the recipient grid. You will be directed to the recipient page where you can make changes to the shared recipient information or Manage Payment Templates. Edited shared recipient information will be effective on all future payments made to this recipient, but will not update currently scheduled payments with the new information.

Removing a Recipient
To remove a recipient and payment templates for a recipient, click the ‘X’ from the toolbar. Or, you can double-click on the recipient grid. You will be asked to confirm the deletion of the recipient. WARNING: Deleting a recipient will also delete all payment templates saved for the recipient; however, any scheduled payments to the recipient WILL NOT be automatically deleted, and must be deleted manually.

Frequently Asked Questions: Manage Recipients

Q: Do I have to enter a recipient to use the system?
A: No, if you are sending a payment to a recipient that you will likely never pay again, you can enter the payment information directly into the appropriate commercial payment menu, such as a wire transfer. Or, if you have a NACHA compliant payroll file, you can upload the file into our system. See help with Making Commercial Payments to learn the different ways to make payments.

Q: Can I upload a list of recipients and/or payments into the system?
A: Not at this time. You can make one-time payments by uploading recipients and payments via a NACHA compliant file upload, but those recipients and payments are not stored for later use.

Q: What if I want the recipient to be sent an email notification on some payments, but not others?
A: You can save an email address for the recipient, and then uncheck the notification on individual payments or for the selected recipient in a batch at the time the payment is made. The email address stored for the recipient is to populate the payment for you, and can be overridden on single payments. On batch payments, you can choose to send or not send the notification, but to change the address you will need to update the recipient information.

Q: What is a payment template?
A: A payment template is a group of payment-related information that can be stored and reused on successive payments, either as a single payment or as one payment in a batch.