Table of Contents

Online Glossary

Services > Stop Payment

• Page Review: Stop Payment
• What is a Stop Payment?
• Does a Stop Payment request guarantee that the payment will be stopped?

Page Review: Stop Payment

Use this page to place an online stop payment request on a single check or a consecutive series of checks. An online request to stop payment on a check or series of checks does not guarantee that the check will be stopped, as the item may have already been processed and posted to your account.

• Request a Stop Payment on a Single Check
  To request a stop payment on a single check, enter the following information:
• Account – using the drop-down menu, select the account against which the check was drawn.
• Reason – provide us any information on why you are requesting the stop payment be made.
• Number – the number of the specific check to be stopped.
• Payee – to whom the check was written.
• Amount – the amount of the check.
• Date Written – the date the check was written.
• Request a Stop Payment on Multiple, Consecutive Checks
  To request a stop payment on a range of consecutive checks, enter the following information:
• Start Number – the first check in the range you are requesting for stop payment.
• Start Date – the date the first check in the range was written.
• End Number – the last check in the range you are requesting for stop payment.
• End Date – the date the last check in the range was written.

NOTE: Making stop payments across a range of checks is only advised in extreme cases (stolen check book, etc), as individual stop payment service fees apply to each check included in the request.

Frequently Asked Questions: Stop Payment

Q: What is a Stop Payment?
A: A Stop Payment request is an order by the writer of a check that the payment should not be honored. This may be related to failure by a merchant to provide services, or due to potential fraud-related activity on the account.

Q: Does a Stop Payment request guarantee that the payment will be stopped?
A: No, an online request to stop payment on a check or series of checks does not guarantee that the check(s) will be stopped, as the item may have already been processed and posted to your account.

Q: When do stop payment requests expire?
A: Stop payment requests expire 12 months from the process date.

Q: What happens when a stop payment expires?
A: If the stop payment expires and an unauthorized draft is presented, then it is the responsibility of the customer to contact the Retail Office within 24 hours of the draft being presented to reject the unauthorized draft.